The Surveys

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Branded surveys designed to give you an in-depth view of your member's expectations and risk of turnover. MemberIQ surveys cover six domains that are correlated with member's excitement about their relationship with your gym.

Your staff's voice connected with data in a meaningful and actionable way. CoachIQ is designed for gyms to listen to their coaches about their experience and their perception of the member experience. Combine this with MemberIQ for a holistic understanding

Short surveys (4 questions short) designed to keep a steady pulse on your gym. PulseIQ allows you to capture data on any topic, quickly react to changing environments or confirm anything new is being received well. Let your members be heard continuously

Get off to a strong start with new members. Obviously they loved their first few workouts with you but what more do they expect? Gain a complete understanding around why they purchased a membership outside of great workouts. 

It's always unfortunate when members decide to leave but it happens. ExitIQ captures valuable insights on what led to decision to end the membership. You can identify what factors you can control vs what factors you cannot control allowing you to laser focus turnover prevention.